Frequently asked questions

F.A.Q.

We offer accessible, affordable and fast advice about your legal issues. We’ll empower you to make the right choices in life and protect yourself and your family.

You’ll need to provide your full name, email, and telephone number to arrange a free call-back. You can give us details about your issue too, however we’ll ask for more information  once we speak to you on the phone.  

We don’t provide advice over the phone. Once you request a call-back, we’ll call you to get more details about your case and ask for any extra information we might need. After you make your payment, we’ll then email our advice, usually within 24h. 

We take data protection very seriously. We are registered with the Information Commissioner’s Office and comply with the latest GDPR Regulations. Please see our Terms and Privacy Notice for further details.

No, we are proud to say that our service is secure, simple, and fuss-free. 

After the initial call-back, you can make payment over the phone, at our Payment page or via a link you’ll receive via email.  You’ll need to provide your full name, email address and details of your credit or debit card to complete your transaction. Please note that Stripe will store your credit/debit card data as long as it is necessary to complete your purchase. After that, your purchase transaction information will be deleted.

We use Stripe, a secure, trusted and commonly used payment gateway provider. All transactions are protected by encrypted Payment Card Industry Data Security Standard (PCI-DSS). Please see our Payment section and  Terms and Privacy Notice for further details.

You will receive an automated email with details of your purchase and payment confirmation.

All queries are answered by our highly qualified team. We use trusted advice sector databases for reference purposes. All our advice is accurate and up to date at the time of your inquiry.

We’ll provide comprehensive advice and also answer up to three questions about your legal query. Where appropriate, we’ll include available options and clear guidelines. If relevant to your case, you’ll also get sample/ template documents at no extra charge.

After the initial call-back, we’ll email advice to you usually within 24 hours after receiving your payment. It may take a bit longer to answer your question if your case is complicated, but we’ll always keep you informed.

If you are unsure about anything, please get in touch via the Contact us page, or you can always arrange a free call-back, and we’ll answer any questions you may have. 

No, we have no extra charges or hidden costs.

Yes, you can purchase bundle advice at a substantially discounted rate.  You’ll receive a unique code via email to use it yourself or to gift it to someone. The voucher code is used in our Payment section instead of your card to pay for advice. Please see  Discounted Bundle Advice

We’ll answer your query as soon as possible and email our advice, usually within 24 hours after receiving the payment.  If you submit multiple advice requests simultaneously, we’ll acknowledge your purchase soon as the payment has cleared. However, it might take longer to answer all your queries. We’ll always keep you informed about the progress. If you don’t hear from us within 24 hours of making the payment, please contact us via our Contact page, and we’ll be in touch. 

We can only deal with queries within family law, employment law, housing law, welfare benefits law, and money claims rules and procedures. We are unable to deal with any other areas of law. We cannot act on your behalf, take your instructions, represent you in any court/tribunal or complete any legal or non-legal documents for you. We cannot help in any urgent situations, advise businesses, or offer advice about leases, mortgages, or other financial issues.
Once you arrange a free call-back, we’ll discuss your query over the phone and let you know if we can deal with your case. We’ll always do our best to signpost you to other organizations if we cannot help you.

If your query is complicated and you need help across several areas of law, please purchase our advice bundle voucher to receive advice at a substantially discounted price. Please see Discounted Advice Bundle.

The nature of the advice service is that you might not always get the answers you hope for. However, we take extra care to always provide you with legally correct answers at the time of your inquiry. If you have questions about a specific legal aspect, please let us know, and we’ll look at your query again. If you are unhappy about any other part of our service, please contact us via our Contact page and explain the reasons for your dissatisfaction. We’ll do our best to put things right. For more information, please see the ‘Complaints’ section in our Terms and Privacy Notice.