Privacy Policy

This Privacy Notice was updated on 19th November 2020.

 

Purpose of this Privacy Notice

AdviceZone is responsible for your personal data. Your privacy is important to us, and we intend to protect it the same way we’d want ours to be protected. Privacy Notice outlines your and our rights and obligations and how the law protects you.
AdviceZone is intended for people older than 18 years. We don’t knowingly collect data relating to children.

 

Responsibility (data controller)

AdviceZone is the data controller and is responsible for your personal data. If you have any questions about this Privacy Notice or want to exercise your legal rights, please contact us using the contact details below.
Full name of legal entity: AdviceZone Ltd.
Registered address: 36-38 Westbourne Grove, Newton Road, London, W2 5SH
Email: customer.support@advicezone.org.uk

 

Complaints

We are registered with the Information Commissioner’s Office, https://ico.org.uk/and you have the right to make a complaint if you have any concerns regarding your data. If you wish to make a complaint we’d be grateful if you contact us first so that we can put things right.

 

Your duty to inform us of changes

It’s important that the personal data we have about you is accurate and current, so please let us know if it changes.

HOW WE USE YOUR PERSONAL DATA

We will only use your personal data for legitimate and lawful reasons. By “legitimate” we mean in ways that: are necessary for us to conduct our business properly, help us fulfil our contract with you, give you the best and most secure service and experience, and we believe are in your best interests.
By “lawful” we mean legal, or when we need to comply with a legal obligation.
The table below describes all the ways we may use your data and the legitimate and lawful basis for each.
 
PURPOSE/ACTIVITY TYPE OF DATA LAWFUL BASIS FOR PROCESSING INCLUDING BASIS OF LEGITIMATE INTEREST
To register you as a new website user or user of any of AdviceZone Services Identity Contact Performance of a contract with you
To process and service your payment and/or transaction activities with AdviceZone, to manage payments, fees and charges, to collect and recover money owed to us Identity
Contact
Financial
Transaction
Marketing and Communications		 Performance of a contract with you necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you such as notifying you about changes to our T&Cs or Privacy Notice and/or asking you to leave a review or take a survey Identity
Contact
Profile
Marketing and Communications		 Performance of a contract with you necessary to comply with a legal obligation necessary for our legitimate interests (to keep our records updated and to study how customers use our services)
To enable you to use our services or complete a survey Identity
Contact
Profile
Usage
Marketing and Communications		 Performance of a contract with you necessary for our legitimate interests (to study how customers use our services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) Identity
Contact
Technical		 Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) necessary to comply with a legal obligation.
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you Identity
Contact
Profile
Usage
Marketing and Communications
Technical		 Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, services, marketing, customer relationships and experiences Technical
Usage		 Necessary for our legitimate interests (to define types of customers for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about events or services that may be of interest to you Identity
Contact
Technical
Usage
Profile		 Necessary for our legitimate interests (to develop our services and grow our business)
 

We may use your data for marketing or promotional purposes. We will always try to do this in a way that we believe may be beneficial to you. You will always be able to opt out, and in some cases (for example, marketing by third parties) we will expressly ask for your opt-in.

WHAT DATA WE COLLECT ABOUT YOU

Personal data or information is anything that can identify you.
We may collect, store, use or transfer personal data like:

  • your names, marital status, title, gender, etc;
  • email addresses;
  • bank account and payment card details;
  • details about payments you make to us, and services you get from us;
  • technical data such as internet protocol addresses, login data, browser type and version, device data, operating system and platform;
  • your username, password, feedback and survey responses;
  • data about how you use AdviceZone;
  • your preferences for receiving marketing and communication.

We may also collect and use aggregated data, which derives from your personal data but doesn’t reveal your identity. (For example, we may combine information about how you use AdviceZone together with that of other users to calculate how popular a specific website feature is.)
We do not collect any data about your race or ethnicity, religious or philosophical beliefs, sex life or sexual orientation, political opinions, trade union membership, health, genetic or biometric data, criminal convictions or offences.

HOW WE COLLECT YOUR PERSONAL DATA

We collect data from and about you in different ways.
You may give some of it to us directly when you sign up with or use AdviceZone, fill in website forms or correspond with us (for example when you need support or give us feedback).
We may collect technical data automatically when you interact with AdviceZone, for example, about your equipment, browsing actions and patterns.
We may make use of “cookies” to collect data automatically.

What are cookies?

They’re small text files that we can use to recognise you, facilitate your use of AdviceZone, track your usage behaviour, aggregate data to improve our functionality and content, and to display more focused advertising to you. Cookies are not used to identify you personally. Most applications or devices allow you to disable the use of cookies, but if you do, your access to AdviceZone or some of its features may be limited.

Managing cookies

You can get general information about cookies, as well as details on how to delete cookies from your computer on the website below.

http://www.allaboutcookies.org/manage-cookies

WHEN WE DISCLOSE YOUR PERSONAL DATA

We may have to share your personal data with third parties in certain circumstances, such as when we process your payments, for example. When this happens, we require them to respect the security of your personal data, to treat it in accordance with the law, to process it only for specified purposes and in line with our instructions and standards. We do not allow them to use it for their own purposes.

Below is the list of the third parties that we may share your data for a lawful and legitimate purpose:

“Internal Third Parties” means other companies who act as joint controllers or processors of AdviceZone (such as The Bright Click Limited, 8 Waldegrave Road, Teddington, Middlesex TW11 8HT, who provide IT and system administration services and undertake to host this website.

“External Third Parties” meansservice providers acting as processors based in the UK who provide IT, payment and system administration services (such as PayPal and Stripe Pro Extension);

Professional advisers acting as processors or joint controllers, including lawyers, bankers, auditors and insurers based in the UK who provide consultancy, banking, legal, insurance and accounting services as required;

The UK regulators and other authorities acting as processors or joint controllers based in the United who may require reporting of processing activities in certain circumstances;

Service providers based outside the UK acting as processors who provide communication services such as usage reporting and other administration services. These include but are not limited to:

Google, LLC andwe also use the Google Analytics service to measure the performance of this website.

We may make your personal information available if we are required by law to do so or if you violate our T&Cs.

WE KEEP YOUR DATA SECURE

We have security measures in place to prevent your personal data from being accidentally lost, accessed, used, changed or disclosed. We also limit who can access your personal data and how, even for business purposes.

We have procedures in place to deal with a data breach.

HOW LONG WE KEEP YOUR DATA FOR

We only keep your personal data for as long as we need it to fulfil our obligations to you and the law.

 

YOUR LEGAL RIGHTS RELATING TO YOUR DATA

Data protection laws give you rights about your personal data under certain circumstances. For example, you can:

  • ask for access to your personal data;
  • ask for it to be corrected, transferred or erased;
  • object to, or request to restrict, the processing of your data;
  • withdraw your consent.